Effective Date: 1st January 2025

• Overview:
  At Xodox Cloud, we are committed to delivering our services efficiently and securely. While our products and services are primarily cloud-based and do not require physical shipping, this Shipping Policy outlines the terms for any physical deliveries related to our services, such as hardware, printed materials, or promotional items.
• Applicability:
  This policy applies to all physical deliveries made by Xodox Cloud or its authorized partners. Customers purchasing or receiving physical items as part of their subscription, promotional offers, or standalone purchases are subject to this Shipping Policy.
• Shipping Methods
  • Standard Shipping: Physical items will be shipped using standard delivery services. Estimated delivery times will be provided at the time of purchase.
  • Express Shipping: Express Shipping: Expedited shipping options are available for an additional fee. Availability and costs will depend on the customer’s location.
• Shipping Charges
  • Inclusive Shipping: For items included as part of a subscription or promotional offer, shipping charges are covered by Xodox Cloud unless stated otherwise.
  • Additional Charges: For standalone purchases or expedited shipping, customers will be informed of applicable charges during checkout.
  • Customs and Duties: Customers are responsible for any customs duties, taxes, or additional charges that may apply based on their location.
• Delivery Times
  • Delivery times vary based on location and chosen shipping method.
  • Customers will receive tracking information upon shipment confirmation to monitor the progress of their delivery.
  • Xodox Cloud is not responsible for delays caused by carriers, customs, or other unforeseen circumstances.
• Address Accuracy
  • Customers must provide accurate and complete shipping information at the time of purchase.
  • Xodox Cloud is not responsible for undeliverable items due to incorrect addresses provided by the customer.
• Lost or Damaged Shipments
  • Lost Shipments: If a shipment is lost in transit, customers must notify Xodox Cloud at support@xodox.in or through help.xodox.in within 7 days of the expected delivery date.
  • Damaged Items: Customers receiving damaged items must contact support@xodox.in within 48 hours of delivery with photographic evidence. Xodox Cloud will investigate and provide a resolution, including replacement or refund, as applicable.
• Returns and Replacements
  • Returns and replacements are subject to the terms outlined in our Cancellation/Refund Policy.
• International Shipping
  • • International shipping is available for select items and locations. Customers will be notified of availability and costs during the checkout process.
    • Delivery times for international shipments may vary due to customs clearance processes.
• Contact Information: For inquiries or assistance regarding shipping, please contact:
  • Email: support@xodox.in
  • Website: help.xodox.in
• Acceptance of Policy:
  By purchasing or receiving physical items from Xodox Cloud, you agree to abide by this Shipping Policy. Xodox Cloud reserves the right to update this policy as needed, and customers will be informed of any significant changes.

Thank you for choosing Xodox Cloud. We are dedicated to ensuring a seamless delivery experience.