Xodox

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Delight Customers with Xodox CRM

Xodox CRM for Customer Support Teams is designed to improve response times, enhance customer satisfaction, and streamline ticket resolution. It provides a centralized platform to manage inquiries, track tickets, and deliver exceptional service.

Challenges for Customer Support Teams

Ticket Management
  • Organizing and prioritizing customer inquiries.
Response Times
  • Ensuring timely responses to customer queries. 
Customer Feedback
  • Tracking satisfaction and areas for improvement. 
Collaboration
  • Coordinating between teams for issue resolution. 

How Xodox CRM Helps

Centralized Ticket Management
  • Use the Ticketing System to log, categorize, and prioritize customer inquiries.
  • Track ticket statuses and ensure timely resolution. 
Workflow Automation
  • Automate ticket assignments and escalation rules to reduce response times. 
  • Use predefined templates for consistent communication. 
Customer Feedback Tracking
  • Collect and analyze customer feedback using the Survey Module.
  • Identify areas for improvement and implement changes. 
Reporting and Analytics
  • Monitor metrics like average response time, ticket resolution rates, and customer satisfaction scores. 
  • Use insights to optimize support strategies. 

Key Features for Customer Support Teams

Ticket Management

Organize and prioritize inquiries efficiently.

Workflow Automation

Automate repetitive tasks like ticket assignments.

Custom Dashboards

Monitor support metrics in real-time.

Advanced Reporting

Gain insights to improve service quality.

Benefits for Customer Support Teams

Faster Response Times

Automate workflows to address inquiries promptly.

Improved Customer Satisfaction

Provide consistent and personalized support.

Streamlined Collaboration

Share updates and resources across teams.

Data-Driven Decisions

Use analytics to refine support strategies.

Simple Pricing, Powerful and Unlimited Features

Go Monthly
Xodox CRM Features
$29
$
20
/Month
Minimum 2 Users required
Contact Management
Sales Automation
Project Management
Task Management
Marketing Automation
Reports & Analytics
Invoices
Estimates
Web Forms
24/7 Support
Most Popular
Go Annually
Xodox CRM Features
$259
$
220
/Year
Minimum 2 Users required
Contact Management
Sales Automation
Project Management
Task Management
Marketing Automation
Reports & Analytics
Invoices
Estimates
Web Forms
24/7 Support

Need help with our plans?

30-Day Guarantee

Risk-free with a 30-day money-back promise.

Intuitive Design

Easy to adopt, faster to master.

24/7 Support

Always here, anytime you need us.

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